Privacy policy

Introduction

AMPERON GENERAL TRADING – FZCO (“AMPERON”, “we”, “our” or “us”) is committed to protecting the privacy, confidentiality and security of personal and business information entrusted to us by our customers, suppliers, partners, employees and website users.

This Privacy Policy explains how AMPERON collects, processes, stores, uses, protects and discloses personal information obtained through its website, business activities, customer relationships, supplier relationships and other interactions.

AMPERON recognizes the importance of privacy and is committed to handling personal information in a lawful, fair and transparent manner.

This Privacy Policy is intended to comply with applicable data protection laws and regulations, including the United Arab Emirates Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy and data protection requirements.

By accessing our website, using our services, submitting information to AMPERON or otherwise engaging in business with us, you acknowledge and agree to the collection, processing and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to:

  • Visitors of the AMPERON website;
  • Customers and prospective customers;
  • Suppliers and business partners;
  • Employees and contractors;
  • Users of AMPERON digital platforms and services;
  • Any individual whose personal information is processed by AMPERON in the course of its business operations.

If you do not agree with the terms of this Privacy Policy, you should not use our website, services or submit personal information to AMPERON.

AMPERON reserves the right to update or modify this Privacy Policy from time to time.

Any updates will be published on our website and become effective upon publication unless otherwise stated.

Information We Collect

AMPERON may collect personal and business information necessary to provide products, services and support to customers, suppliers and business partners.

The information we collect may include:

  • Name and surname;
  • Company name;
  • Job title;
  • Email address;
  • Telephone number;
  • Billing and delivery address;
  • Company registration and tax information;
  • Payment and transaction information;
  • Correspondence submitted through email, contact forms or other communication channels.

When you visit our website, we may automatically collect certain technical information, including:

  • IP address;
  • Browser type;
  • Device information;
  • Website usage statistics;
  • Cookies and similar technologies.

AMPERON collects only the information necessary for legitimate business, contractual, legal and operational purposes.

How We Use Information

AMPERON collects information directly from users, customers, suppliers and business partners when they interact with us, use our website, request quotations, place orders or communicate with our team.

Information may be collected through:

  • Website contact forms;
  • Quotation requests;
  • Order submissions;
  • Email communications;
  • Telephone conversations;
  • Business meetings;
  • Supplier and customer onboarding processes;
  • Website cookies and analytics tools.

We may also receive information from publicly available sources, business partners, service providers, logistics companies, payment providers and regulatory authorities where necessary for legitimate business purposes.

Users are responsible for ensuring that the information provided to AMPERON is accurate, complete and up to date.

Legal Basis

AMPERON processes personal information only where there is a lawful basis for doing so and where such processing is necessary for legitimate business purposes.

Depending on the circumstances, AMPERON may process information on one or more of the following legal bases:

  • Performance of a contract or pre-contractual obligations;
  • Compliance with legal and regulatory obligations;
  • Protection of legitimate business interests;
  • Protection of vital interests where applicable;
  • Consent provided by the individual where required by law.

Where consent is relied upon as the legal basis for processing, individuals may withdraw their consent at any time, subject to applicable legal and contractual requirements.

AMPERON shall process information only to the extent reasonably necessary for the purposes described in this Privacy Policy.

Data Sharing

AMPERON does not sell, rent or trade personal information to third parties.

Information may be shared with third parties only where necessary to support business operations, fulfill contractual obligations, comply with legal requirements or protect legitimate business interests.

Such third parties may include:

  • Logistics and transportation providers;
  • Payment processors and financial institutions;
  • IT service providers and cloud hosting providers;
  • Legal, accounting and professional advisors;
  • Suppliers and manufacturers involved in fulfilling customer requirements;
  • Regulatory authorities, governmental bodies and law enforcement agencies where required by law.

AMPERON takes reasonable steps to ensure that third parties receiving information maintain appropriate confidentiality, security and data protection standards.

Information shall only be disclosed to the extent necessary for the intended purpose and in accordance with applicable laws and regulations.

International Transfers

As an international business, AMPERON may transfer, store or process information in countries outside the country in which the information was originally collected.

Where such transfers occur, AMPERON will take reasonable steps to ensure that appropriate safeguards are implemented to protect the information and comply with applicable legal requirements.

Data Retention

AMPERON retains personal and business information only for as long as necessary to fulfill contractual, operational, legal and regulatory requirements.

Retention periods may vary depending on the nature of the information, applicable legal obligations and business needs.

When information is no longer required, it will be securely deleted, anonymized or destroyed in accordance with applicable laws and internal policies.

Data Security

AMPERON implements reasonable technical, administrative and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss or destruction.

Such measures may include:

  • Access controls;
  • Password protection;
  • System monitoring;
  • Secure data storage;
  • Employee confidentiality obligations.

While we take reasonable precautions to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable laws and regulations, individuals may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information where permitted by law;
  • Request restriction of processing in certain circumstances;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent.

Requests relating to personal information may be submitted using the contact details provided below.

Cookies and Website Analytics

AMPERON may use cookies and similar technologies to improve website functionality, security and user experience.

Cookies may be used to:

  • Remember user preferences;
  • Analyze website traffic and performance;
  • Improve navigation and functionality;
  • Enhance security and fraud prevention.

Users may manage cookie preferences through their browser settings.

Disabling cookies may affect certain website functionality.

Changes to This Privacy Policy

AMPERON reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective upon publication on the website unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically.

Third-Party Links

The AMPERON website may contain links to third-party websites, applications or services.

AMPERON is not responsible for the content, privacy practices or security of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

Contact Information

For questions regarding this Privacy Policy or the processing of personal information,
please contact:

AMPERON GENERAL TRADING – FZCO
Dubai, United Arab Emirates
Email: info@amperon.ae
Website: www.amperon.ae