TERMS OF SERVICE
These General Business Conditions govern the use of the website and services provided by AMPERON GENERAL TRADING – FZCO.
OVERVIEW
AMPERON GENERAL TRADING – FZCO is a UAE incorporated company providing industrial, energy, automation, AI and related B2B products and services.
COMPANY INFORMATION
AMPERON GENERAL TRADING – FZCO is a company incorporated and operating in the United Arab Emirates. The company specializes in the supply, distribution and trading of industrial automation, electrical equipment, renewable energy solutions, artificial intelligence technologies, networking equipment and related industrial products and services.
The company operates primarily in business-to-business (B2B) markets and serves customers across the Middle East, Africa, Asia and other international markets.
AMPERON may engage in the sourcing, procurement, distribution, export, import, integration and resale of products and solutions from approved manufacturers, distributors and technology partners.
These General Business Conditions apply to all quotations, orders, sales, services, deliveries and business transactions conducted by AMPERON GENERAL TRADING – FZCO unless otherwise agreed in writing.
PRODUCTS AND SERVICES
For the purposes of these General Business Conditions, the following terms shall have the meanings set out below:
QUOTATIONS AND ORDERS
All quotations issued by AMPERON are non-binding and are provided for information purposes only unless explicitly stated otherwise in writing.
Unless otherwise specified, quotations shall remain valid for a period of thirty (30) calendar days from the date of issue. AMPERON reserves the right to modify pricing, availability, lead times or technical specifications prior to order confirmation.
An order shall be considered accepted only upon written confirmation by AMPERON. Receipt of a purchase order from the Customer does not automatically constitute acceptance of the order.
AMPERON reserves the right to reject, suspend or cancel any order at its sole discretion, including but not limited to cases involving product unavailability, pricing errors, regulatory restrictions, sanctions compliance, credit concerns or other commercial considerations.
The Customer is responsible for verifying the accuracy of all order details, including product specifications, quantities, delivery addresses, technical requirements and applicable documentation before submitting an order.
Any modifications, cancellations or amendments requested by the Customer after order confirmation may be subject to approval by AMPERON and may result in additional costs, revised delivery schedules or cancellation charges.
Orders for customized, configured, engineered, assembled or specially sourced products may not be cancelled once production, procurement or processing has commenced.
AMPERON shall not be liable for any losses, costs or damages resulting from the Customer’s incorrect order information, specifications or requirements.
PRICING AND CURRENCY
Unless otherwise agreed in writing, all prices quoted by AMPERON are exclusive of applicable taxes, duties, customs charges, bank fees, shipping costs, insurance costs and any other charges imposed by governmental or third-party authorities.
AMPERON may issue quotations, invoices and commercial proposals in United Arab Emirates Dirhams (AED), United States Dollars (USD), Euros (EUR) or other agreed currencies.
Where currency conversion is required, AMPERON reserves the right to apply the exchange rate available from its designated financial institution, banking partner or approved exchange rate source on the date of quotation, invoicing or payment processing.
Product prices, freight costs, supplier costs and lead times may change without prior notice due to market conditions, manufacturer pricing adjustments, exchange rate fluctuations, supply chain disruptions or regulatory changes.
In the event of a significant increase in supplier pricing, freight costs, customs duties, taxes or currency fluctuations occurring after quotation issuance but before order confirmation, AMPERON reserves the right to revise the quoted pricing accordingly.
Any pricing errors, typographical mistakes, calculation errors or system-generated inaccuracies may be corrected by AMPERON at any time, including after quotation issuance, provided the Customer is informed promptly.
Unless otherwise agreed, payments shall be made in the currency specified on the quotation or invoice. Any bank charges, intermediary bank fees, currency conversion costs or transfer fees shall be borne by the Customer.
For export transactions, international projects and cross-border deliveries, the Customer shall be responsible for any applicable import duties, customs clearance costs, local taxes, withholding taxes or regulatory fees in the destination country.
PAYMENT TERMS
Payment terms shall be specified in the quotation, sales order, invoice or other written agreement issued by AMPERON.
Unless otherwise agreed in writing, AMPERON reserves the right to require full or partial advance payment prior to the procurement, production, shipment or delivery of products and services.
Credit terms, deferred payment arrangements and credit limits may be granted solely at the discretion of AMPERON and may be modified, suspended or withdrawn at any time without prior notice.
All payments shall be made in the currency stated on the invoice and transferred to the bank account designated by AMPERON.
The Customer shall be responsible for all bank charges, transfer fees, intermediary bank fees, currency conversion costs and any other transaction-related expenses.
Payments shall be considered received only when cleared funds have been credited to AMPERON’s designated bank account.
AMPERON reserves the right to suspend deliveries, withhold shipments, suspend services or cancel outstanding orders if any invoice remains unpaid beyond its due date.
Title and ownership of all products supplied by AMPERON shall remain with
AMPERON until full payment has been received for all outstanding invoices related to the transaction.
In the event of late payment, AMPERON reserves the right to charge reasonable administrative, collection and recovery costs permitted under applicable law.
Any dispute relating to an invoice must be submitted in writing within seven (7) calendar days from the invoice date. Failure to do so shall constitute acceptance of the invoice and the amounts due.
The Customer may not withhold, offset or deduct any payment due to AMPERON without prior written approval from AMPERON.
DELIVERY TERMS
Unless otherwise agreed in writing, all deliveries shall be governed by the latest version of Incoterms® published by the International Chamber of Commerce (ICC).
The applicable Incoterm shall be specified in the quotation, sales order, invoice or other commercial documentation issued by AMPERON.
Delivery dates, lead times and shipment schedules provided by AMPERON are estimates only and shall not constitute a binding commitment unless expressly agreed in writing.
AMPERON shall make reasonable efforts to meet agreed delivery schedules but shall not be liable for delays resulting from circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to, supplier delays, manufacturing constraints, transportation disruptions, customs inspections, port congestion, regulatory approvals, government actions, labor shortages, natural disasters or force majeure events.
Risk of loss, damage or deterioration of the products shall transfer to the Customer in accordance with the agreed Incoterm.
The Customer shall be responsible for obtaining any import licenses, permits, approvals, customs clearances and regulatory authorizations required in the destination country unless otherwise agreed in writing.
Where AMPERON arranges transportation, freight forwarding or logistics services on behalf of the Customer, such arrangements are provided as a convenience only and AMPERON shall not be liable for the acts, omissions or performance of third-party logistics providers, carriers or freight forwarders.
Partial deliveries and multiple shipments may be made where commercially reasonable, unless expressly prohibited by the Customer and accepted by AMPERON in writing.
Any storage, demurrage, customs delays, re-delivery costs, warehousing fees or additional logistics expenses arising from the Customer’s actions, omissions or delays shall be borne by the Customer.
The Customer shall inspect all products immediately upon delivery and notify AMPERON of any visible shortages, damages or discrepancies in accordance with these General Business Conditions.
INSPECTION AND CLAIMS
The Customer shall inspect all products immediately upon delivery and shall verify that the products conform to the order, quantity, specifications and shipping documentation.
Any visible damage, shortage, packaging defects, transportation damage or discrepancies must be reported to AMPERON in writing within five (5) business days from the date of delivery.
Any hidden defects, non-conformities or quality issues that could not reasonably be identified during the initial inspection must be reported in writing within ten (10) business days from the date the issue was discovered.
All claims must include sufficient supporting evidence, including but not limited to photographs, delivery documentation, batch numbers, serial numbers, inspection reports and a detailed description of the issue.
The Customer shall not return any products without obtaining prior written authorization from AMPERON.
Failure to submit a claim within the applicable notification period shall constitute full acceptance of the products and waiver of any related claims.
AMPERON reserves the right to inspect, test, evaluate or request additional information regarding any claim before determining the appropriate corrective action.
Where a valid claim is accepted, AMPERON may, at its sole discretion:
The remedies set forth in this section shall constitute the Customer’s sole and exclusive remedy for any product-related claim.
AMPERON shall not be liable for claims resulting from improper installation, misuse, unauthorized modifications, improper storage, normal wear and tear, negligence, or failure to follow manufacturer instructions.
RETURNS
The Customer may request the cancellation of an order only before the order has been confirmed by AMPERON and procurement, production, configuration or shipment activities have commenced.
Once an order has been confirmed by AMPERON, cancellation requests shall be subject to AMPERON’s prior written approval and may result in cancellation fees, restocking charges or reimbursement of costs already incurred.
Products may only be returned with a valid Return Material Authorization (RMA) issued by AMPERON. Any products returned without prior written authorization may be rejected and returned to the Customer at the Customer’s expense.
Returned products must:
The Customer shall bear all transportation, insurance, customs and related costs associated with the return unless otherwise agreed in writing.
The following products shall be considered non-returnable and non-refundable unless defective under warranty:
AMPERON reserves the right to apply reasonable restocking, inspection, handling and administrative charges for accepted returns.
Acceptance of returned products does not constitute admission of liability by AMPERON.
Any refund, replacement or credit note shall be issued only after inspection and approval of the returned products by AMPERON.
AMPERON shall not be obligated to accept returns requested more than thirty (30) calendar days after delivery unless otherwise required by law or covered under an applicable warranty.
WARRANTY
Unless otherwise expressly agreed in writing, AMPERON does not provide any independent product warranty beyond the warranty provided by the original manufacturer.
Any warranty applicable to products supplied by AMPERON shall be limited to the warranty terms, conditions and coverage provided by the respective manufacturer.
AMPERON shall use reasonable efforts to assist Customers in processing warranty claims with manufacturers where applicable; however, AMPERON does not guarantee acceptance of any warranty claim by the manufacturer.
The Customer shall be responsible for complying with all manufacturer warranty procedures, testing requirements, documentation requests and return authorization processes.
Warranty claims shall not be valid where products have been:
Unless required by applicable law, AMPERON does not warrant that products will be uninterrupted, error-free, compatible with third-party systems, or suitable for any specific project, application or operational requirement.
The Customer shall be solely responsible for verifying the suitability, compatibility and performance of products for its intended application prior to purchase and deployment.
AMPERON shall not be liable for any costs associated with installation, removal, commissioning, decommissioning, reconfiguration, engineering services, project delays, labor costs, travel expenses, production downtime or other indirect expenses related to a warranty claim.
Where a valid warranty claim is accepted by the manufacturer, AMPERON may, at its sole discretion and subject to manufacturer approval:
The remedies set forth in this section shall constitute the Customer’s sole and exclusive remedy with respect to any warranty claim.
To the maximum extent permitted by applicable law, all other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose and non-infringement, are expressly excluded.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, AMPERON shall not be liable for any indirect, incidental, consequential, punitive or special damages arising out of or relating to the sale, delivery, installation, operation, use or inability to use any products or services supplied by AMPERON.
AMPERON shall not be liable for any loss of profits, loss of revenue, loss of business opportunities, loss of contracts, loss of production, loss of data, operational downtime, reputational damage, project delays or any other economic or commercial losses suffered by the Customer or any third party.
The Customer acknowledges that industrial, automation, energy, networking and technology products may be used within complex systems and environments. AMPERON does not guarantee uninterrupted operation, compatibility with third-party equipment or suitability for any particular project unless expressly agreed in writing.
The Customer shall be solely responsible for system design, engineering validation, product selection, installation, configuration, commissioning and operational testing of all products supplied by AMPERON.
AMPERON shall not be liable for damages resulting from improper installation, incorrect configuration, misuse, unauthorized modifications, inadequate maintenance, operator error or failure to follow manufacturer instructions.
In no event shall the aggregate liability of AMPERON arising out of any claim, contract, order, transaction or business relationship exceed the total amount actually paid by the Customer to AMPERON for the specific products or services giving rise to the claim.
Any legal action, claim or proceeding against AMPERON must be commenced within twelve (12) months from the date on which the cause of action arose. After this period, all claims shall be permanently barred.
The limitations and exclusions contained in this section shall apply regardless of the legal basis of the claim, including contract, tort, negligence, strict liability, statutory claim or otherwise.
Nothing in these Terms shall exclude liability where such exclusion is prohibited by applicable law.
INTELLECTUAL PROPERTY
All intellectual property rights relating to the website, platform, software, databases, quotations, catalogues, technical documentation, marketing materials, product information, designs, trademarks, logos and other materials made available by AMPERON shall remain the exclusive property of AMPERON or the respective rights holder.
Nothing contained in these Terms shall be interpreted as granting the Customer any ownership rights, licenses or intellectual property rights except for the limited right to use the products and services for their intended business purpose.
The Customer shall not copy, reproduce, modify, distribute, publish, transmit, reverse engineer, decompile, sell, license, sublicense or otherwise exploit any intellectual property belonging to AMPERON without prior written consent.
All quotations, commercial proposals, pricing information, discount structures, supplier information, technical specifications and business-related documents provided by AMPERON shall be treated as confidential and proprietary information.
The Customer shall not disclose, publish, distribute or share any pricing information, quotations, commercial terms, supplier information or business documentation received from AMPERON with any third party without prior written authorization.
AMPERON reserves the right to take legal action against any unauthorized use, reproduction, distribution, disclosure or infringement of its intellectual property rights.
Any feedback, suggestions, recommendations, improvement proposals or ideas voluntarily provided by the Customer regarding AMPERON products, services or platforms may be used by AMPERON without restriction and without any obligation to provide compensation unless otherwise agreed in writing.
Third-party trademarks, product names, manufacturer logos and brand names referenced by AMPERON remain the property of their respective owners and are used solely for identification and informational purposes.
The Customer shall not use the AMPERON name, logo, trademark or branding in any advertising, promotional material, public statement, website or commercial communication without prior written approval from AMPERON.
CONFIDENTIALITY
Both AMPERON and the Customer acknowledge that during the course of their business relationship they may receive confidential, proprietary, technical, commercial, financial or business information belonging to the other party.
Confidential Information shall include, but shall not be limited to:
Each party agrees to use Confidential Information solely for the purposes of the business relationship and shall not disclose, distribute, publish or otherwise make such information available to any third party without prior written consent from the disclosing party.
Each party shall implement reasonable administrative, technical and organizational measures to protect Confidential Information from unauthorized access, disclosure, loss, misuse or alteration.
The confidentiality obligations set forth herein shall not apply to information which:
Where disclosure is required by law or regulatory authority, the receiving party shall, to the extent legally permitted, provide prompt notice to the disclosing party prior to such disclosure.
The Customer shall not use any Confidential Information received from AMPERON for the purpose of competing with AMPERON, soliciting AMPERON customers, bypassing AMPERON suppliers or otherwise causing commercial harm to AMPERON.
All Confidential Information shall remain the property of the disclosing party and shall be returned, deleted or destroyed upon request, unless retention is required by applicable law.
The obligations contained in this Section shall survive the termination of the business relationship and remain in force for a period of five (5) years following the last transaction between the parties.
FORCE MAJEURE
AMPERON is committed to protecting personal data, confidential information and business records in accordance with applicable data protection laws and regulations, including the United Arab Emirates Personal Data Protection Law (PDPL) and, where applicable, the European Union General Data Protection Regulation (GDPR).
AMPERON may collect, process, store and use personal and business information necessary for the performance of its commercial activities, contractual obligations, customer support, legal compliance, financial administration and business operations.
Information collected may include, but is not limited to:
AMPERON shall implement reasonable technical, organizational and administrative safeguards designed to protect personal and business information against unauthorized access, disclosure, alteration, destruction or misuse.
AMPERON may share information with authorized service providers, financial institutions, logistics providers, governmental authorities, professional advisors and other third parties where required for legitimate business purposes or compliance with legal obligations.
AMPERON shall not sell personal information to third parties.
Personal information shall be retained only for as long as reasonably necessary to fulfill contractual, legal, regulatory or operational requirements.
Individuals may request access to, correction of or deletion of personal information where permitted by applicable law.
AMPERON may utilize cookies, analytics tools and similar technologies to improve website functionality, security and user experience.
Additional information regarding data processing practices may be set forth in AMPERON’s Privacy Policy, which forms an integral part of these Terms.
GOVERNING LAW
AMPERON shall not be liable for any failure, delay or interruption in the performance of its obligations where such failure, delay or interruption results from events beyond its reasonable control (“Force Majeure Event”).
Force Majeure Events may include, but are not limited to:
Where a Force Majeure Event occurs, AMPERON shall be entitled to suspend, postpone or modify its obligations for the duration of the event without liability to the Customer.
AMPERON shall use commercially reasonable efforts to minimize the impact of the Force Majeure Event and resume normal operations as soon as reasonably practicable.
The Customer shall not be entitled to claim compensation, damages, penalties, loss of profit, loss of business or any other remedy arising from delays or failures caused by a Force Majeure Event.
If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate the affected order or agreement by written notice without liability, except for obligations accrued prior to the Force Majeure Event.
Nothing in this Section shall relieve either party of its obligation to pay amounts already due and payable prior to the occurrence of the Force Majeure Event.
CHANGES TO TERMS
These General Business Conditions, together with any quotations, orders, agreements and transactions entered into between AMPERON and the Customer, shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute, controversy or claim arising out of or relating to these Terms, the sale of products, provision of services, business relationship or any related transaction shall first be resolved through good faith negotiations between the parties.
If the parties are unable to resolve the dispute through negotiations within thirty (30) calendar days, either party may refer the dispute to the competent courts of Dubai, United Arab Emirates.
The courts of Dubai shall have exclusive jurisdiction over all disputes arising from or relating to these Terms, unless otherwise agreed in writing by both parties.
The Customer irrevocably agrees that any legal proceedings, claims or actions shall be brought exclusively before the courts of Dubai and waives any objection based on jurisdiction, venue or forum convenience.
Nothing in these Terms shall prevent AMPERON from seeking injunctive relief, interim measures, debt recovery actions or enforcement proceedings in any jurisdiction where the Customer or its assets are located.
The prevailing party in any legal proceeding shall be entitled to recover reasonable legal fees, court costs and expenses to the extent permitted by applicable law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any transactions governed by these Terms.
MISCELLANEOUS AND CONTACT INFORMATION
These General Business Conditions constitute the entire agreement between AMPERON and the Customer with respect to the subject matter herein and supersede all prior discussions, communications, representations, understandings and agreements, whether oral or written.
If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
Failure by AMPERON to enforce any right, remedy or provision under these Terms shall not constitute a waiver of such right, remedy or provision.
No waiver, amendment, modification or variation of these Terms shall be valid unless made in writing and approved by an authorized representative of AMPERON.
AMPERON reserves the right to update, modify or replace these General Business Conditions at any time. The latest version published on the official website shall apply to future transactions.
The Customer may not assign, transfer or delegate any rights or obligations arising under these Terms without the prior written consent of AMPERON.
Electronic communications, electronic signatures, scanned documents and digital records shall be deemed valid and legally binding to the fullest extent permitted by applicable law.
Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency relationship or employment relationship between AMPERON and the Customer.
Questions regarding these General Business Conditions may be directed to:
MPERON GENERAL TRADING – FZCO
Dubai, United Arab Emirates
Email: info@amperon.ae
Website: www.amperon.ae